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Advice and Support

At HRC, we can offer you lots of support during your time with us.

Information Team

Our friendly Information Team handle all of our general student enquiries regarding applications, entry requirements, travel and more.

You can contact our Information Team on 01992 411411 or

Contactable Hours:

  • Monday – Thursday | 9am – 4:30pm
  • Fridays | 9am – 4pm

Financial Support

We have a dedicated Financial Support team who are on hand at every stage of your learning journey to provide information and guidance on payment plans, course fee information and loans or to answer any finance-related questions you may have. More information can be found on our Financial Support page here.

Learning Support

If you feel you may need additional support with your course or have learning difficulties and/or a disability, our specialist Learning Support Team can provide you with learning solutions or specialist equipment to meet your specific needs.

In addition, we offer specialised courses designed to prepare young people with severe learning difficulties for the responsibilities of adulthood. You can read more about these courses here.

Please click here for more information regarding Learning Support at HRC

FE SEND Learning Pathways

You can contact our Learning Support team:

Learning Support Manager: Gemma Hilton – 01992 411899

SEND Assessor: Sue Tarbuck – 01992 411908

SEND Assessor: Jackie Lord – 01992 411422

Learning Support Coordinator: Louise Rice –  01992 411672

Learning Support Administrator: Tracy May – 01992 411499

Exam Access Arrangements: Faye Davies –  01992 411846

ALS Team Admin Lead: Sue Mcleod – 01992 411365

Welfare and Counselling

We have professional counsellors and welfare advisers who offer confidential advice and counselling for students.

They are available to offer free and independent information, advice, guidance and support for all learners with issues such as homelessness, bullying, family concerns and disciplinary concerns.

You can contact the team on the details below:

Welfare Advisers:

Maria Kellatti (Broxbourne Campus)
01992 411420 or 07701 286589

Robin Spicer (Ware Campus)
01992 411974 or 07968 421711

Counselling Service:

Email to book an appointment.

Careers Advice

Our team of qualified careers advisers can provide confidential and impartial advice from initial course selection and progression to interview guidance and adult careers advice. To read more about how we can offer you advice, click here.

You can contact our Careers Advisers on the details below:

Kate Hill – 01992 411607 

Suzanne Santurri – 01992 411758

Safeguarding at HRC

We are committed to the safeguarding and welfare of our students. We provide and maintain a friendly and safe learning environment for all of our learners. We act immediately on any concerns that a student might have in relation to bullying, abuse, neglect, harassment or if they feel in anyway unsafe. 

All of our staff are trained in safeguarding and we have a dedicated safeguarding team who can be contact via 

Enrichment at HRC

In addition to your chosen course of study the HRC Enrichment programme provides experiences and opportunities to develop your skill set, attain other qualifications and better your general wellbeing. You will be able to work with like-minded students to share hobbies and interests, making a difference to your college life. Overall this commitment will broaden your educational experience and provide vital evidence to improve your employment prospects.

Find out more about Enrichment at HRC here.

Mental Health Support

If you or someone you know is struggling with your Mental Health, we have a range of services to support. Please click here for further information. 

National Support Service

We are partnered with the National Support Service who provide lots of advice for anyone looking for support. Please click here for further information.

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