Hertford Regional College (HRC) is committed to providing high quality education, training and support. We recognise that, from time to time, learners, apprentices, employers, parents, carers or other stakeholders may be dissatisfied with an aspect of our provision or services.
Most concerns can be resolved quickly and informally.
How to raise an informal concern:
• Raise the issue directly with the relevant manager or another relevant member of
staff – this may be in person, by email, or by telephone.
or:
• Ask to speak to the Duty Manager via reception at either campus.
Staff will:
• Listen carefully to the concern
• Attempt to resolve the issue promptly
• Report back to the complainant on any actions taken
If the concern is not resolved via the informal process, then you may proceed to make a formal complaint provided the complaint is brought within 2 months of the incident (college closures not counting within this timeframe).
In most cases, formal complaints will only be accepted if all efforts have been taken to resolve the complaint informally in the first instance. This form does not cover academic appeals, safeguarding disclosures, staff grievances, or matters under police investigation.
If you are a learner aged 18 years or older you should complete the form on your own behalf.
You can view our Complaints Procedure by clicking here.
Should you wish to make a formal complaint, you must do so by filling out the form below:
Formal Complaint Form
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